Australia

Spotify’s leanback instant listening app Stations hits iOS

Posted by | Apps, Australia, iOS apps, Media, Mobile, Music, radio, Spotify, streaming, streaming music | No Comments

Spotify has launched its instant listening app Stations on iOS, but only in Australia for the time being. The release comes nearly a year and a half after the Stations app first arrived on the market, initially for Android users in Australia. Dubbed an “experiment,” the app allows users to jump right into streaming instead of having to curate their own playlists or stations, or save favorite music to their library.

Unlike Spotify’s flagship application, the Stations app presents users with a minimalist interface where available playlists are displayed with an oversized font. You can scroll up and down between the playlists to select one, instead of typing in a search box or searching through voice commands.

When launching Stations, music begins playing automatically — a feature that had some calling it a “Pandora copycat” at the time of launch, given that instant music playback is something that Spotify’s rival Pandora already supports.

Stations was largely designed for those who want a more radio-like experience that involves less manual input. Free users will hear ads, be able to thumbs up and down songs, but can’t skip tracks. Premium users who download Stations get unlimited skips and ad-free listening.

The Stations app today features a range of playlists by genre, decade, activity and more, but also becomes personalized to the end-user over time. You can also opt to create your own stations by selecting from favorite artists in an experience that’s reminiscent of the customization offered today by YouTube Music — right down to the rounded artist profile photos you tap on.

As you listen to music on Stations, you can thumbs up and down songs in order to have it create custom stations personalized to you — including a Discover Weekly playlist, Release Radar and a Favorites playlist.

Not much had been heard about Stations since its January 2018 debut. And its limited release — it never hit the U.S., for example — could have indicated it was an experiment that didn’t quite pan out.

But it now seems that’s not the case, given the new expansion to iOS.

By offering the app to more users, Spotify has the chance to learn and collect data from a larger and more representative group of people. Whether or not it takes any ideas from Stations to its main app remains to be seen.

The company declined to comment on its plans, when asked.

“At Spotify, we routinely conduct a number of tests in an effort to improve our user experience,” a spokesperson said. “Some of those tests end up paving the path for our broader user experience and others serve only as an important learning. We aren’t going to comment on specific tests at this time,” they added.

Stations is live now on iOS in Australia. More information on the app is on the (newly updated) Help site here.

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The Google Assistant can now tell you a story on your phone

Posted by | Android, Assistant, Australia, Canada, computing, Disney, Google, india, operating systems, TC, United Kingdom, United States | No Comments

For the last year or so, you could ask the Google Assistant on your Google Home device to read your kids a story. Today, just in time for National Tell a Story Day, Google is bringing this feature to Android and iOS phones, too. It’ll be available in English in the U.S., U.K., Canada, Australia and India.

When you asked the Assistant on your phone to tell you a story before, you’d get a short inspirational quote or maybe a bad joke. Having two different experiences for the same command never really made much sense, so it’s good to see Google consolidate this.

The available stories range from tales about Blaze and the Monster Machines to more classic bedtime stories like “Sleeping Beauty” and “Little Red Riding Hood.”

That’s in addition to other story features like “read along,” which automatically plays sound effects as you read from a number of Disney Little Golden Books. That’s obviously the cooler feature overall, but the selection of supported books remains limited. For longer stories, there’s obviously audiobook support.

Or you could just sit down with your kids and read them a book. That’s also an option.

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Google Home’s Philips Hue integration can now wake you up gently

Posted by | Australia, Canada, Companies, consumer electronics, Gadgets, Google, google home, hardware, home appliances, Home Automation, india, lighting, Philips, philips hue, Singapore, United Kingdom, United States | No Comments

Maybe you love the sound of your alarm clock blaring in the morning, heralding a new day full of joy and adventure. More likely, though, you don’t. If you prefer a more gentle wake-up (and have invested in some smart home technology), here’s some good news: Google Home now lets you use your Philips Hue lights to wake you up by slowly changing the light in your room.

Philips first announced this integration at CES earlier this year, with a planned rollout in March. Looks like that took a little while longer, as Google and Philips gently brought this feature to life.

Just like you can use your Home to turn on “Gentle Wake,” which starts changing your lights 30 minutes before your wake-up time to mimic a sunrise, you also can go the opposite way and have the lights mimic sunset as you get ready to go to bed. You can either trigger these light changes through an alarm or with a command that starts them immediately.

While the price of white Hue bulbs has come down in recent years, colored hue lights remain rather pricey, with single bulbs going for around $40. If that doesn’t hold you back, though, the Gentle Sleep and Wake features are now available in the U.S., U.K., Canada, Australia, Singapore and India in English only.

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Snap is channeling Asia’s messaging giants with its move into gaming

Posted by | alibaba, Apps, Asia, Australia, Bitmoji, Canada, China, computing, e-commerce, epic games, Evan Spiegel, Facebook, food, France, game developers, Gaming, instagram, Instant Messaging, Japan, josh constine, Kakao, Los Angeles, messaging apps, Messenger, nhn japan, Nintendo, operating systems, player, Snap, Snapchat, Social, social media, social network, Software, Southeast Asia, Startups, Tencent, United Kingdom, United States, WeChat, WhatsApp | No Comments

Snap is taking a leaf out of the Asian messaging app playbook as its social messaging service enters a new era.

The company unveiled a series of new strategies that are aimed at breathing fresh life into the service that has been ruthlessly cloned by Facebook across Instagram, WhatsApp and even its primary social network. The result? Snap has consistently lost users since going public in 2017. It managed to stop the rot with a flat Q4, but resting on its laurels isn’t going to bring back the good times.

Snap has taken a three-pronged approach: extending its stories feature (and ads) into third-party apps and building out its camera play with an AR platform, but it is the launch of social games that is the most intriguing. The other moves are logical, and they fall in line with existing Snap strategies, but games is an entirely new category for the company.

It isn’t hard to see where Snap found inspiration for social games — Asian messaging companies have long twinned games and chat — but the U.S. company is applying its own twist to the genre.

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Law enforcement needs to protect citizens and their data

Posted by | Android, Australia, Column, computer security, crypto wars, cryptography, encryption, european union, Facebook, Federal Bureau of Investigation, General Data Protection Regulation, human rights, law, law enforcement, national security, privacy, Security, United Kingdom | No Comments
Robert Anderson
Contributor

Robert Anderson served for 21 years in the FBI, retiring as executive assistant director of the Criminal, Cyber, Response and Services Branch. He is currently an advisor at The Chertoff Group and the chief executive of Cyber Defense Labs.

Over the past several years, the law enforcement community has grown increasingly concerned about the conduct of digital investigations as technology providers enhance the security protections of their offerings—what some of my former colleagues refer to as “going dark.”

Data once readily accessible to law enforcement is now encrypted, protecting consumers’ data from hackers and criminals. However, these efforts have also had what Android’s security chief called the “unintended side effect” of also making this data inaccessible to law enforcement. Consequently, many in the law enforcement community want the ability to compel providers to allow them to bypass these protections, often citing physical and national security concerns.

I know first-hand the challenges facing law enforcement, but these concerns must be addressed in a broader security context, one that takes into consideration the privacy and security needs of industry and our citizens in addition to those raised by law enforcement.

Perhaps the best example of the law enforcement community’s preferred solution is Australia’s recently passed Assistance and Access Bill, an overly-broad law that allows Australian authorities to compel service providers, such as Google and Facebook, to re-engineer their products and bypass encryption protections to allow law enforcement to access customer data.

While the bill includes limited restrictions on law enforcement requests, the vague definitions and concentrated authorities give the Australian government sweeping powers that ultimately undermine the security and privacy of the very citizens they aim to protect. Major tech companies, such as Apple and Facebook, agree and have been working to resist the Australian legislation and a similar bill in the UK.

Image: Bryce Durbin/TechCrunch

Newly created encryption backdoors and work-arounds will become the target of criminals, hackers, and hostile nation states, offering new opportunities for data compromise and attack through the newly created tools and the flawed code that inevitably accompanies some of them. These vulnerabilities undermine providers’ efforts to secure their customers’ data, creating new and powerful vulnerabilities even as companies struggle to address existing ones.

And these vulnerabilities would not only impact private citizens, but governments as well, including services and devices used by the law enforcement and national security communities. This comes amidst government efforts to significantly increase corporate responsibility for the security of customer data through laws such as the EU’s General Data Protection Regulation. Who will consumers, or the government, blame when a government-mandated backdoor is used by hackers to compromise user data? Who will be responsible for the damage?

Companies have a fiduciary responsibility to protect their customers’ data, which not only includes personally identifiable information (PII), but their intellectual property, financial data, and national security secrets.

Worse, the vulnerabilities created under laws such as the Assistance and Access Bill would be subject almost exclusively to the decisions of law enforcement authorities, leaving companies unable to make their own decisions about the security of their products. How can we expect a company to protect customer data when their most fundamental security decisions are out of their hands?

phone encryption

Image: Bryce Durbin/TechCrunch

Thus far law enforcement has chosen to downplay, if not ignore, these concerns—focusing singularly on getting the information they need. This is understandable—a law enforcement officer should use every power available to them to solve a case, just as I did when I served as a State Trooper and as a FBI Special Agent, including when I served as Executive Assistant Director (EAD) overseeing the San Bernardino terror attack case during my final months in 2015.

Decisions regarding these types of sweeping powers should not and cannot be left solely to law enforcement. It is up to the private sector, and our government, to weigh competing security and privacy interests. Our government cannot sacrifice the ability of companies and citizens to properly secure their data and systems’ security in the name of often vague physical and national security concerns, especially when there are other ways to remedy the concerns of law enforcement.

That said, these security responsibilities cut both ways. Recent data breaches demonstrate that many companies have a long way to go to adequately protect their customers’ data. Companies cannot reasonably cry foul over the negative security impacts of proposed law enforcement data access while continuing to neglect and undermine the security of their own users’ data.

Providers and the law enforcement community should be held to robust security standards that ensure the security of our citizens and their data—we need legal restrictions on how government accesses private data and on how private companies collect and use the same data.

There may not be an easy answer to the “going dark” issue, but it is time for all of us, in government and the private sector, to understand that enhanced data security through properly implemented encryption and data use policies is in everyone’s best interest.

The “extra ordinary” access sought by law enforcement cannot exist in a vacuum—it will have far reaching and significant impacts well beyond the narrow confines of a single investigation. It is time for a serious conversation between law enforcement and the private sector to recognize that their security interests are two sides of the same coin.

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Koala-sensing drone helps keep tabs on drop bear numbers

Posted by | artificial intelligence, Australia, Computer Vision, conservation, drones, Gadgets, hardware, machine learning, science, TC, UAVs | No Comments

It’s obviously important to Australians to make sure their koala population is closely tracked — but how can you do so when the suckers live in forests and climb trees all the time? With drones and AI, of course.

A new project from Queensland University of Technology combines some well-known techniques in a new way to help keep an eye on wild populations of the famous and soft marsupials. They used a drone equipped with a heat-sensing camera, then ran the footage through a deep learning model trained to look for koala-like heat signatures.

It’s similar in some ways to an earlier project from QUT in which dugongs — endangered sea cows — were counted along the shore via aerial imagery and machine learning. But this is considerably harder.

A koala

“A seal on a beach is a very different thing to a koala in a tree,” said study co-author Grant Hamilton in a news release, perhaps choosing not to use dugongs as an example because comparatively few know what one is.

“The complexity is part of the science here, which is really exciting,” he continued. “This is not just somebody counting animals with a drone, we’ve managed to do it in a very complex environment.”

The team sent their drone out in the early morning, when they expected to see the greatest contrast between the temperature of the air (cool) and tree-bound koalas (warm and furry). It traveled as if it was a lawnmower trimming the tops of the trees, collecting data from a large area.

Infrared image, left, and output of the neural network highlighting areas of interest

This footage was then put through a deep learning system trained to recognize the size and intensity of the heat put out by a koala, while ignoring other objects and animals like cars and kangaroos.

For these initial tests, the accuracy of the system was checked by comparing the inferred koala locations with ground truth measurements provided by GPS units on some animals and radio tags on others. Turns out the system found about 86 percent of the koalas in a given area, considerably better than an “expert koala spotter,” who rates about a 70. Not only that, but it’s a whole lot quicker.

“We cover in a couple of hours what it would take a human all day to do,” Hamilton said. But it won’t replace human spotters or ground teams. “There are places that people can’t go and there are places that drones can’t go. There are advantages and downsides to each one of these techniques, and we need to figure out the best way to put them all together. Koalas are facing extinction in large areas, and so are many other species, and there is no silver bullet.”

Having tested the system in one area of Queensland, the team is now going to head out and try it in other areas of the coast. Other classifiers are planned to be added as well, so other endangered or invasive species can be identified with similar ease.

Their paper was published today in the journal Nature Scientific Reports.

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Europe is prepared to rule over 5G cybersecurity

Posted by | 5g, artificial intelligence, Australia, barcelona, broadband, China, computer security, EC, Emerging-Technologies, Europe, european commission, european union, Germany, huawei, Internet of Things, Mariya Gabriel, Mobile, mwc 2019, network technology, New Zealand, Security, telecommunications, trump, UK government, United Kingdom, United States, zte | No Comments

The European Commission’s digital commissioner has warned the mobile industry to expect it to act over security concerns attached to Chinese network equipment makers.

The Commission is considering a defacto ban on kit made by Chinese companies including Huawei in the face of security and espionage concerns, per Reuters.

Appearing on stage at the Mobile World Congress tradeshow in Barcelona today, Mariya Gabriel, European commissioner for digital economy and society, flagged network “cybersecurity” during her scheduled keynote, warning delegates it’s stating the obvious for her to say that “when 5G services become mission critical 5G networks need to be secure”.

Geopolitical concerns between the West and China are being accelerated and pushed to the fore as the era of 5G network upgrades approach, as well as by ongoing tensions between the U.S. and China over trade.

“I’m well away of the unrest among all of you key actors in the telecoms sectors caused by the ongoing discussions around the cybersecurity of 5G,” Gabriel continued, fleshing out the Commission’s current thinking. “Let me reassure you: The Commission takes your view very seriously. Because you need to run these systems everyday. Nobody is helped by premature decisions based on partial analysis of the facts.

“However it is also clear that Europe has to have a common approach to this challenge. And we need to bring it on the table soon. Otherwise there is a risk that fragmentation rises because of diverging decisions taken by Member States trying to protect themselves.”

“We all know that this fragmentation damages the digital single market. So therefore we are working on this important matter with priority. And to the Commission we will take steps soon,” she added.

The theme of this year’s show is “intelligent connectivity”; the notion that the incoming 5G networks will not only create links between people and (many, many more) things but understand the connections they’re making at a greater depth and resolution than has been possible before, leveraging the big data generated by many more connections to power automated decision-making in near real time, with low latency another touted 5G benefit (as well as many more connections per cell).

Futuristic scenarios being floated include connected cars neatly pulling to the sides of the road ahead of an ambulance rushing a patient to hospital — or indeed medical operations being aided and even directed remotely in real-time via 5G networks supporting high resolution real-time video streaming.

But for every touted benefit there are easy to envisage risks to network technology that’s being designed to connect everything all of the time — thereby creating a new and more powerful layer of critical infrastructure society will be relying upon.

Last fall the Australia government issued new security guidelines for 5G networks that essential block Chinese companies such as Huawei and ZTE from providing equipment to operators — justifying the move by saying that differences in the way 5G operates compared to previous network generations introduces new risks to national security.

New Zealand followed suit shortly after, saying kit from the Chinese companies posed a significant risk to national security.

While in the U.S. President Trump has made 5G network security a national security priority since 2017, and a bill was passed last fall banning Chinese companies from supplying certain components and services to government agencies.

The ban is due to take effect over two years but lawmakers have been pressuring to local carriers to drop 5G collaborations with companies such as Huawei.

In Europe the picture is so far more mixed. A UK government report last summer investigating Huawei’s broadband and mobile infrastructure raised further doubts, and last month Germany was reported to be mulling a 5G ban on the Chinese kit maker.

But more recently the two EU Member States have been reported to no longer be leaning towards a total ban — apparently believing any risk can be managed and mitigated by oversight and/or partial restrictions.

It remains to be seen how the Commission could step in to try to harmonize security actions taken by Member States around nascent 5G networks. But it appears prepared to set rules.

That said, Gabriel gave no hint of its thinking today, beyond repeating the Commission’s preferred position of less fragmentation, more harmonization to avoid collateral damage to its overarching Digital Single Market initiative — i.e. if Member States start fragmenting into a patchwork based on varying security concerns.

We’ve reached out to the Commission for further comment and will update this story with any additional context.

During the keynote she was careful to talk up the transformative potential of 5G connectivity while also saying innovation must work in lock-step with European “values”.

“Europe has to keep pace with other regions and early movers while making sure that its citizens and businesses benefit swiftly from the new infrastructures and the many applications that will be built on top of them,” she said.

“Digital is helping us and we need to reap its opportunities, mitigate its risks and make sure it is respectful of our values as much as driven by innovation. Innovation and values. Two key words. That is the vision we have delivered in terms of the defence for our citizens in Europe. Together we have decided to construct a Digital Single Market that reflects the values and principles upon which the European Union has been built.”

Her speech also focused on AI, with the commissioner highlighting various EC initiatives to invest in and support private sector investment in artificial intelligence — saying it’s targeting €20BN in “AI-directed investment” across the private and public sector by 2020, with the goal for the next decade being “to reach the same amount as an annual average” — and calling on the private sector to “contribute to ensure that Europe reaches the level of investment needed for it to become a world stage leader also in AI”.

But again she stressed the need for technology developments to be thoughtfully managed so they reflect the underlying society rather than negatively disrupting it. The goal should be what she dubbed “human-centric AI”.

“When we talk about AI and new technologies development for us Europeans it is not only about investing. It is mainly about shaping AI in a way that reflects our European values and principles. An ethical approach to AI is key to enable competitiveness — it will generate user trust and help facilitate its uptake,” she said.

“Trust is the key word. There is no other way. It is only by ensuring trustworthiness that Europe will position itself as a leader in cutting edge, secure and ethical AI. And that European citizens will enjoy AI’s benefits.”

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The annual PornHub year in review tells us what we’re really looking at online

Posted by | Android, Apps, arkansas, Australia, chrome os, Germany, india, microsoft windows, Mississippi, Nintendo, pornhub, pornography, South Carolina, Startups, TC, United Kingdom, United States, video hosting, world wide web | No Comments

PornHub, a popular site that features people in various stages of undress, saw 33.5 billion visits in 2018. There are currently 7.53 billion people on Earth.

Y’all have been busy.

The company, which owns most of the major porn sites online, produces a yearly report that aggregates user behavior on the site. Of particular interest, aside from the fact that all of us are horndogs, is that the U.S., Germany and India are in the top spots for porn browsing and that the company transferred 4,000 petabytes of data, or about 500 MB, per person on the planet.

We ignore this data at our peril. While it doesn’t seem important at first glance, the fact that these porn sites are doing more traffic than most major news organizations is deeply telling. Further, like the meme worlds of Twitter and Facebook, Stormy Daniels and Fortnite made the top searches, which points to the spread of politics and culture into the heart of our desires. TV manufacturers should note that 4K searchers are rising in popularity, which suggests that consumer electronics manufacturers should start getting read for a shift (although it should be noted that there is sadly little free 4K content on these sites, a discovery I just made while researching this brief.)

Need more frightening/enlightening data? Here you go.

Just as ‘1080p’ searches had been a defining term in 2017, now ‘4k’ ultra-hd has seen a significant increase in popularity through-out 2018. The popularity of ‘Romantic’ videos more than doubled, and remained twice as popular with female visitors when compared to men.

Searches referring to the dating app ‘Tinder’ grew by 161% among women, 113% among men and 131% by visitors aged 35 to 44. It was also a top trending term in many countries including the United Kingdom and Australia. The number of Tinder themed fantasy date videos on the site is now more than 3500.

Life imitates art, and eventually porn imitates everything, so perhaps it’s no surprise to see that ‘Bowsette’ also made our list of searches that defined 2018. After the original Nintendo fan-art went viral, searches for Bowsette exceeded 3 million in just one week and resulted in the release of a live-action Bowsette themed porn parody (NSFW) with more than 720,000 views.

Bowsette. Good. Moving on.

The Bible Belt represented well in the showings, with Mississippi, South Carolina and Arkansas spending the most time looking at porn. Kansas spent the least. Phones got the most use as porn distribution devices and iOS and Android nearly tied in terms of platform popularity.

Windows traffic fell considerably this year, while Chrome OS became decidedly more popular in 2018. Chrome was popular when it came to browsers used, while the PlayStation was the biggest deliverer of flicks to the console user.

Porn is a the canary in the tech coal mine, and where it goes the rest of tech follows. All of these data points, taken together, paint a fascinating picture of a world on the cusp of a fairly unique shift from desktop to mobile and from HD to 4K video. Further, given that these sites are delivering so much data on a daily basis, it’s clear that all of us are sneaking a peek now and again… even if we refuse to admit it.

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Subterranean drone mapping startup Emesent raises $2.5M to autonomously delve the deep

Posted by | artificial intelligence, Australia, Automation, csiro, drones, funding, Fundings & Exits, Gadgets, hardware, robotics, science, Startups, TC | No Comments

Seemingly every industry is finding ways to use drones in some way or another, but deep underground it’s a different story. In the confines of a mine or pipeline, with no GPS and little or no light, off-the-shelf drones are helpless — but an Australian startup called Emesent is giving them the spatial awareness and intelligence to navigate and map those spaces autonomously.

Drones that work underground or in areas otherwise inaccessible by GPS and other common navigation techniques are being made possible by a confluence of technology and computing power, explained Emesent CEO and co-founder Stefan Hrabar. The work they would take over from people is the epitome of “dull, dirty, and dangerous” — the trifecta for automation.

The mining industry is undoubtedly the most interested in this sort of thing; mining is necessarily a very systematic process and one that involves repeated measurements of areas being blasted, cleared, and so on. Frequently these measurements must be made manually and painstakingly in dangerous circumstances.

One mining technique has ore being blasted from the vertical space between two tunnels; the resulting cavities, called “stopes,” have to be inspected regularly to watch for problems and note progress.

“The way they scan these stopes is pretty archaic,” said Hrabar. “These voids can be huge, like 40-50 meters horizontally. They have to go to the edge of this dangerous underground cliff and sort of poke this stick out into it and try to get a scan. It’s very sparse information and from only one point of view, there’s a lot of missing data.”

Emesent’s solution, Hovermap, involves equipping a standard DJI drone with a powerful lidar sensor and a powerful onboard computing rig that performs simultaneous location and mapping (SLAM) work fast enough that the craft can fly using it. You put it down near the stope and it takes off and does its thing.

“The surveyors aren’t at risk and the data is orders of magnitude better. Everything is running onboard the drone in real time for path planning — that’s our core IP,” Hrabar said. “The dev team’s background is in drone autonomy, collision avoidance, terrain following — basically the drone sensing its environment and doing the right thing.”

As you can see in the video below, the drone can pilot itself through horizontal tunnels (imagine cave systems or transportation infrastructure) or vertical ones (stopes and sinkholes), slowly working its way along and returning minutes later with the data necessary to build a highly detailed map. I don’t know about you, but if I could send a drone ahead into the inky darkness to check for pits and other scary features, I wouldn’t think twice.

The idea is to sell the whole stack to mining companies as a plug-and-play solution, but work on commercializing the SLAM software separately for those who want to license and customize it. A data play is also in the works, naturally:

“At the end of the day, mining companies don’t want a point cloud, they want a report. So it’s not just collecting the data but doing the analytics as well,” said Hrabar.

Emesent emerged from Data61, the tech arm of Commonwealth Scientific and Industrial Research Organisation, or CSIRO, an Australian agency not unlike our national lab system. Hrabar worked there for over a decade on various autonomy projects, and three years ago started on what would become this company, eventually passing through the agency’s “ON” internal business accelerator.

Data collected from a pass through a cave system.

“Just last week, actually, is when we left the building,” Hrabar noted. “We’ve raised the funding we need for 18 months of runway with no revenue. We really are already generating revenue, though.”

The $3.5 million (Australian) round comes largely from a new $200M CSIRO Innovation fund managed by Main Sequence Ventures. Hrabar suggested that another round might be warranted in a year or two when the company decides to scale and expand into other verticals.

DARPA will be making its own contribution after a fashion through its Subterranean Challenge, should (as seemly likely) Emesent achieve success in it (they’re already an approved participant). Hrabar was confident. “It’s pretty fortuitous,” he said. “We’ve been doing underground autonomy for years, and then DARPA announces this challenge on exactly what we’re doing.”

We’ll be covering the challenge and its participants separately. You can read more about Emesent at its website.

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Apple slapped with $6.6M fine in Australia over bricked devices

Posted by | Apple, apple inc, Australia, consumer rights, Error 53, Gadgets, iOS, iPad, iPhone, lawsuit, Mobile, operating system | No Comments

Apple has been fined AUS$9M (~$6.6M) by a court in Australia following a legal challenge by a consumer rights group related to the company’s response after iOS updates bricked devices that had been repaired by third parties.

The Australian Competitor and Consumer Commission (ACCC) invested a series of complaints relating to an error (‘error 53’) which disabled some iPhones and iPads after owners downloaded an update to Apple’s iOS operating system.

The ACCC says Apple admitted that, between February 2015 and February 2016 — via the Apple US’ website, Apple Australia’s staff in-store and customer service phone calls — it had informed at least 275 Australian customers affected by error 53 that they were no longer eligible for a remedy if their device had been repaired by a third party.

Image credit: 70023venus2009 via Flickr under license CC BY-ND 2.0

The court judged Apple’s action to have breached the Australian consumer law.

“If a product is faulty, customers are legally entitled to a repair or a replacement under the Australian Consumer Law, and sometimes even a refund. Apple’s representations led customers to believe they’d be denied a remedy for their faulty device because they used a third party repairer,” said ACCC commissioner Sarah Court in a statement.

“The Court declared the mere fact that an iPhone or iPad had been repaired by someone other than Apple did not, and could not, result in the consumer guarantees ceasing to apply, or the consumer’s right to a remedy being extinguished.”

The ACCC notes that after it notified Apple about its investigation, the company implemented an outreach program to compensate individual consumers whose devices were made inoperable by error 53. It says this outreach program was extended to approximately 5,000 consumers.

It also says Apple Australia offered a court enforceable undertaking to improve staff training, audit information about warranties and Australian Consumer Law on its website, and improve its systems and procedures to ensure future compliance with the law.

The ACCC further notes that a concern addressed by the undertaking is that Apple was allegedly providing refurbished goods as replacements, after supplying a good which suffered a major failure — saying Apple has committed to provide new replacements in those circumstances if the consumer requests one.

“If people buy an iPhone or iPad from Apple and it suffers a major failure, they are entitled to a refund. If customers would prefer a replacement, they are entitled to a new device as opposed to refurbished, if one is available,” said Court.

The court also held the Apple parent company, Apple US, responsible for the conduct of its Australian subsidiary. “Global companies must ensure their returns policies are compliant with the Australian Consumer Law, or they will face ACCC action,” added Court.

We’ve reached out to Apple for comment on the court decision and will update this post with any response.

A company spokeswoman told Reuters it had had “very productive conversations with the ACCC about this” but declined to comment further on the court finding.

More recently, Apple found itself in hot water with consumer groups around the world over its use of a power management feature that throttled performance on older iPhones to avoid unexpected battery shutdowns.

The company apologized in December for not being more transparent about the feature, and later said it would add a control allowing consumers to turn it off if they did not want their device’s performance to be impacted.

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