apple store

Apple tweaks its App Store algorithm as antitrust investigations loom

Posted by | anticompetitive, antitrust, app-store, Apple, apple inc, apple store, apple tv, Apps, iOS, iTunes, Mobile, online marketplaces | No Comments

That Apple has used its App Store to offer itself a competitive advantage is nothing new. TechCrunch and others have been reporting on this problem for years, including those times when Apple chose to display its apps in the No. 1 position on the Top Charts, for example, or when it stole some of the App Store’s best ideas for its own, banned apps that competed with iOS features or positioned its apps higher than competitors in search. Now, in the wake of antitrust investigations in the U.S. and abroad, as well as various anti-competitive lawsuits, Apple has adjusted the App Store’s algorithm so fewer of its own apps would appear at the top of the search results.

The change was reported by The New York Times on Monday, which presented Apple with a lengthy analysis of app rankings.

It even found that some searches for various terms would display as many as 14 Apple-owned apps before showing any results from rivals. Competitors could only rank higher if they paid for an App Store search ad, the report noted.

That’s a bad look for Apple, which has recently been trying to distance itself and its App Store from any anti-competitive accusations.

In May, for example, Apple launched a new App Store website designed to demonstrate how it welcomes competition from third-party apps. The site showed that for every Apple built-in app, there were competitors available throughout the App Store.

But availability in the store and discoverability by consumers are two different things.

Apple admitted to the NYT that for over a year many common searches on the App Store would return Apple’s own apps, even when the Apple apps were less popular or relevant at times. The company explained the algorithm wasn’t manipulated to do so. For the most part, Apple said its own apps ranked higher because they’re more popular and because they come up in search results for many common terms. The company additionally said that one feature of the app’s algorithm would sometimes group apps by their maker, which gave Apple’s own apps better rankings than expected.

Screen Shot 2019 09 09 at 11.29.20 AM

Above: via the NYT, the average number of Apple apps that returned at the top of the search results by month

Apple said it adjusted the algorithm in July to make it seem like Apple’s own apps weren’t receiving special treatment. According to the NYT, both Apple VP Philip Schiller, who oversees the App Store, and SVP Eddy Cue, who oversees many of Apple’s apps, confirmed that these changes have not fully fixed the problem.

The issue, as Apple explains it, is that its own apps are so popular that it had to tweak its algorithm to pretend they are not. Whether or not this is true can’t be independently verified, however, as Apple doesn’t allow any visibility into metrics like searches, downloads or active users.

Maybe it’s time for Apple’s apps to exit the App Store?

The report, along with the supposed ineffectiveness of the algorithm’s changes, begs the question as to whether Apple’s apps should show up in the App Store’s charts and search results at all, and if so, how.

To be fair, this is a question that’s not limited to Apple. Google today is facing the same problem. Recently, the CEO of a popular software program, Basecamp, called Google’s paid search ads a “shakedown,” arguing that the only way his otherwise No. 1 search result can rank at the top of the search results page is to buy an ad. Meanwhile, his competitors can do so — even using his brand name as the keyword to bid against.

The same holds true for the App Store, but on a smaller scale than the entirety of the web. That also makes Apple’s problem easier to solve.

For example, Apple could simply choose to offer a dedicated section for its own software downloads, and leave the App Store as the home for third-party software alone.

This sort of change could help to eliminate concerns over Apple’s anti-competitive behavior in the search results and chart rankings. Apple might balk against this solution, saying that users should have an easy way to locate and download its own apps, and the App Store is the place to do that. But the actual marketplace itself could be left to the third-party software while the larger App Store app — which today includes a variety of app-related content, including app reviews, interviews with developers, app tips and a subscription gaming service, Apple Arcade — could still be used to showcase Apple-produced software.

It could just do so outside the actual marketplace.

Here’s how this could work. If users wanted to re-install an Apple app they had deleted or download one that didn’t come pre-installed on their device, they could be directed to a special Apple software download page. Pointers to this page could be in the App Store app itself as well as in the iOS Settings.

An ideal spot for this section could even be on the existing Search page of the App Store.

With a redesign, Apple could offer a modified search screen where users could optionally check a box to return a list of apps results that would come only from Apple. This would indicate intentional behavior on the consumer’s part. That is, they are directly seeking an Apple software download — as opposed to the current situation where a user searches for “Music” and sees Apple’s own music app appear above all the others from rivals like Spotify and Pandora.

Alternately, Apple could just list its own apps on this page or offer a link to this dedicated page from the search screen.

And these are just a few variations on a single idea. There are plenty of other ways the App Store could be adjusted to be less anti-competitive, too.

As another example, Apple could also include the “You Might Also Like” section in its own apps’ App Store listings, as it does for all third-party apps.

Image from iOS 1Above: Apple Music’s App Store Listing

This section directs users to other apps that match the same search query right within the app’s detail page. Apple’s own apps, however, only include a “More by Apple” section. That means it’s keeping all the search traffic and consumer interest for itself.

Image from iOS

Above: Spotify’s App Store Listing

Or it could reduce the screen space dedicated to its own apps in the search results — even if they rank higher — in order to give more attention to apps from competitors while still being able to cater to users who were truly in search of Apple’s software.

But ultimately, how Apple will have to behave with regard to its App Store may be left to the regulators to decide, given Apple’s failure to bake this sort of anti-competitive thinking into its App Store design.

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Next Apple Watch could include new ceramic and titanium models

Posted by | Apple, apple inc, apple store, Apple Watch, Companies, computing, Gadgets, hardware, macintosh, series 2, smartwatches, Stainless Steel, Steve Jobs, TC, watchOS, wearable devices | No Comments

Apple’s next Apple Watch revision could include new materials for the case, including titanium and ceramic. That’s according to new assets pulled form the latest watchOS beta release, as uncovered by Brazilian site iHelp.br (via 9to5Mac). The new screens discovered in the beta show graphics used to pair the Apple Watch during setup, and list “Titanium Case” and “Ceramic Case” alongside model size identification info.

Apple has previously offered a ceramic Apple Watch, alongside its Series 2 and Series 3 models, with a premium price and white and black case options. The company hasn’t previously used titanium, but the lightweight, durable metal is popular among traditional watchmakers because it can really significantly reduce the heft of a watch case, while still providing a premium look and feel.

apple watch titanium ceramci

Last year’s Apple Watch Series 4 was the first significant change in body design for the wearable since its introduction in 2015, so it seems unlikely that Apple will change that this year again. The new physical design includes larger case sizes (40mm and 44mm, respectively, vs. 38mm and 42mm for previous generations), a thinner profile and a display with rounded corners and slimmer bezels.

Offering new materials is a way for Apple to deliver new hardware that is observably new on the outside, in addition to whatever processor and component improvements they make on the inside. Apple will likely also offer these alongside their stainless steel and aluminum models, should they actually be released this fall, and would probably charge a premium for these material options, too.

The Series 4 Apple Watch proved a serious improvement in terms of performance, and added features like the onboard ECG. Splashy new looks likely won’t be the extent of what Apple has planned for Series 5, however, especially since the company is revamping watchOS to be much more independent of the phone, which would benefit from more capable processors.

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Apple disables Walkie Talkie app due to vulnerability that could allow iPhone eavesdropping

Posted by | Apple, apple inc, apple store, Apple Watch, Companies, FaceTime, iOS, iOS 10, iPhone, Mobile, privacy, Security, TC, technology, vulnerability | No Comments

Apple has disabled the Apple Watch Walkie Talkie app due to an unspecified vulnerability that could allow a person to listen to another customer’s iPhone without consent, the company told TechCrunch this evening.

Apple has apologized for the bug and for the inconvenience of being unable to use the feature while a fix is made.

The Walkie Talkie app on Apple Watch allows two users who have accepted an invite from each other to receive audio chats via a “push to talk” interface reminiscent of the PTT buttons on older cell phones.

A statement from Apple reads:

We were just made aware of a vulnerability related to the Walkie-Talkie app on the Apple Watch and have disabled the function as we quickly fix the issue. We apologize to our customers for the inconvenience and will restore the functionality as soon as possible. Although we are not aware of any use of the vulnerability against a customer and specific conditions and sequences of events are required to exploit it, we take the security and privacy of our customers extremely seriously. We concluded that disabling the app was the right course of action as this bug could allow someone to listen through another customer’s iPhone without consent.  We apologize again for this issue and the inconvenience.

Apple was alerted to the bug via its report a vulnerability portal directly and says there is no current evidence that it was exploited in the wild.

The company is temporarily disabling the feature entirely until a fix can be made and rolled out to devices. The Walkie Talkie App will remain installed on devices, but will not function until it has been updated with the fix.

Earlier this year a bug was discovered in the group calling feature of FaceTime that allowed people to listen in before a call was accepted. It turned out that the teen who discovered the bug, Grant Thompson, had attempted to contact Apple about the issue but was unable to get a response. Apple fixed the bug and eventually rewarded Thompson a bug bounty. This time around, Apple appears to be listening more closely to the reports that come in via its vulnerability tips line and has disabled the feature.

Earlier today, Apple quietly pushed a Mac update to remove a feature of the Zoom conference app that allowed it to work around Mac restrictions to provide a smoother call initiation experience — but that also allowed emails and websites to add a user to an active video call without their permission.

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Apple is offering interest-free financing to boost iPhone sales in China

Posted by | alibaba, alibaba group, Android, Ant Financial, Apple, apple inc, apple store, Asia, China, india, iOS, iPhone, iphone 6s, mobile phones, product red, Xiaomi | No Comments

Apple is looking to get over its sales woes in China by offering prospective customers interest-free financing with a little help from Alibaba.

Apple’s China website now offers financing packages for iPhones that include zero percent interest packages provided in association with several banks and Huabei, a consumer credit company operated by Alibaba’s Ant Financial unit, as first noted by Reuters.

The Reuters report further explains the packages on offer:

On its China website, Apple is promoting the new scheme, under which customers can pay 271 yuan ($40.31) each month to purchase an iPhone XR, and 362 yuan each month for an iPhone XS. Customers trading in old models can get cheaper installments.

Users buying products worth a minimum of 4,000 yuan worth from Apple would qualify for interest-free financing that can be paid over three, six, nine, 12 or 24 months, the website shows.

Apple is also offering discounts for customers who trade in devices from the likes of Huawei, Xiaomi and others.

The deals are an interesting development that comes just weeks after Apple cut revenue guidance for its upcoming Q1 earnings. The firm trimmed its revenue from the $89 billion-$93 billion range to $84 billion on account of unexpected “economic deceleration, particularly in Greater China.”

Offering attractive packages may convince some consumers to buy an iPhone, but there’s a lingering sense that Apple’s current design isn’t sparking interest from Chinese consumers. Traditionally, it has seen a sales uptick around the launch of iPhones that offer a fresh design, and the current iPhone XR, XS and XS Max line-up bears a strong resemblance to the one-year-old iPhone X.

The first quarter of a new product launch results in a sales spike in China, but Q2 sales — the quarter after the launch — are where devices can underwhelm.

It’ll be interesting to see if Apple offers similar financing in India, where it saw sales drop by 40 percent in 2018 according to The Wall Street Journal. Apple’s market share, which has never been significant, is said to have halved from two percent to one percent over the year.

Finance is a huge issue for consumers in India, where aggressively priced but capable phones from Chinese companies like Xiaomi or OnePlus dominate the market in terms of sales volume. With the iPhone costing multiples more than top Android phones, flexible financing could help unlock more sales in India.

China, however, has long been a key revenue market for Apple, so it figures that this strategy is happening there first.

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How the Apple Watch changed the world

Posted by | Android, Apple, apple inc, apple store, Apple Watch, ceo, fda, fitbit, Gadgets, Garmin, Jony, jony ive, lvmh, medical technology, montblanc, mp3, Nixon, Pinterest, steel, swatch group, switzerland, TC, technology, United States, vp, Wearables | No Comments

In 2015 Switzerland was fucked. This blunt belief, grunted out by Apple’s Jony Ive and repeated by the media as a death knell for the watch industry, seemed to define a sad truth: that the Swiss watch was dead and Apple pulled the trigger.

Now, three years and four Apple Watches later, was Ive right? Did Apple change the world? And, most importantly, did Switzerland survive?

Yes, but…

As you might have noticed, the Swiss watch industry is still standing. The major Swiss houses — LVMH, Richemont and Swatch Group — are seeing a major uptick in sales, especially in the U.S. According to the Federation of the Swiss Watch Industry, sales are up 5.5 percent year-over-year, a bit of news that was, amusingly, almost buried by the onslaught of Apple Watch Series 4 reviews.

This increase of U.S. sales bucked a major trend this year, and one market insider, who preferred to remained anonymous, noted that all of his sales contacts are seeing increased sales in the $3,000 and above watch category. While the low-cost fashion watches were, as he said, “decimated,” the luxury market is growing. But why?

According to Swatch Group, Swiss watch exports rose 4.8 percent compared with last year and, according to a Reuters report, “first-quarter watch exports rose 10.1 percent, the highest quarterly growth rate since mid-2012, according to figures from the Federation of the Swiss Watch Industry.”

“You know we saw an end of the year that was very strong — double-digit growth — and now it continues, so every month is a record month for us,” Swatch Group CEO Nick Hayek told CNBC. In short, the industry is back from an all-time low after the recession.

Watch analysts believe that Apple created a halo effect. Of the millions of people who bought and wore an Apple Watch, a majority had never worn or thought about wearing a watch. Once they tried the Apple Watch, however, and outfitted it with leather bands, fancy Milanese loops and outfit-matching colors, the attitude changed. If wearing watches is so fun and expressive, why not try other, more storied pieces? The numbers are hard to find (watchmakers are notoriously secretive), but I’ve found that my own watch-obsessives site, WristWatchReview, saw a solid uptick in traffic in 2015, one that continued, for the most part, into 2018. One year, 2017, was considerably lower because my server was failing almost constantly.

What does this mean for the watch? First, it means that, like vinyl, a new group of obsessives are taking up the collector’s mantle after discovering the implicit value of more modern forms of the same thing. An Apple Watch is a gateway drug to a Tissot which is a gateway drug to a classic tropical Rolex Submariner on a signed band, just as your first Radiohead MP3 leads to buying a turntable, an amp, a Grado cartridge and a pressing of Moon Shaped Pool.

“In high school I wore a pebble for a while,” said Brady, a 20-year-old college sophomore I spoke to. “As an easily distracted high school student, even though this wearable was very primitive tech, it consumed a lot of my attention when it wasn’t appropriate to be on my phone — which meant also not appropriate to be on my watch. I then shifted to Nixon quartz ‘fashion watches’ and I was happy knowing they kept good reliable time. Then I got a Seiko SNK805 automatic. I don’t have a single non-mechanical watch due to my respect for the craftsmanship!”

Wearables are changing, as well, pushing regular watches back into the spotlight. As Jon Speer, VP at Greenlight.Guru, said, most wearables won’t look like watches in the next few years.

“I predict the next generation of wearables to blur the lines between tech accessory and medical device. These ‘devices’ will include capabilities such as measuring blood pressure, blood sugar, body temperature and more,” he said. “The FDA is working closely with industry partners to identify common roadblocks to innovation. The De Novo Program, the classification Apple pursued for the Apple Watch, is the category for medical devices that don’t fall within an existing classification. As we blend medical technology with consumer technology, I foresee the De Novo program being utilized by companies such as Fitbit and Garmin. As a consumer, I’m very excited for the potential and advancements.”

Thus the habit of wearing a watch might stick even as the originators of that habit — a little square of steel and glass strapped to your wrist — disappears.

Could it all be a mirage?

The new Apple Watch is very positively reviewed and Android Wear — as evidenced by companies like Montblanc selling very capable and fashion-forward smartwatches — is still a force to be reckoned with. Further, not everyone falls back into watch wearing after trying out the thing Jony Ive said would fuck Switzerland.

Watches are an acquired taste like craft beers, artisanal teas and other Pinterest -ready pursuits. Sometimes simply strapping one to your wrist isn’t enough.

“I got the first-gen Apple Watch,” said entrepreneur David Berkowitz. “I loved it, and then I stopped wearing it a bit. As I did, I lost the charger and never bothered replacing it. I haven’t worn it since and haven’t seriously considered getting a new one.”

“I’m just not that customer,” he said.

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Can Apple finish 2018 on a high note? We’ll find out Thursday

Posted by | Apple, apple inc, apple store, computing, Earnings, Gadgets, iOS, iPad, iPhone, iTunes, macintosh, Steve Jobs | No Comments

Apple (NASDAQ: APPL) has had a great 2018.

Even as the other FAANG stocks slumped, the trillion-dollar electronics company has continually satisfied Wall Street with quarter-over-quarter revenue growth. But will Apple’s momentum continue after it reports its fourth-quarter earnings on Thursday?

The consensus, so far, is yes. Apple is expected to post revenue of $61.43 billion (earnings per share of $2.78), an increase of 17 percent year-over-year and GAAP EPS of $2.78, according to analysts polled by FactSet. Investors will be paying close attention to iPhone unit sales, which account for the majority of Apple’s revenue, as well as Mac sales, which accounted for roughly 10 percent of the company’s revenue in Q3.

The company reported its Q3 earnings on July 31, posting $53.3 billion in revenue, its best June quarter ever and fourth consecutive quarter of double-digit revenue growth, the company said.

At today’s hardware event in Brooklyn, Apple’s chief executive officer Tim Cook shared that the company’s Mac business had grown to 100 million monthly active users — a big accomplishment for the nearly 10-year-old product. Cook also showcased the new MacBook Air and introduced the new iPad Pro and Mac Mini.

Not even Lana Del Rey’s surprise performance at the event was enough to rile up Wall Street. Apple’s stock was unreactive today, as is typically the case with hardware spectacles like these. Apple ultimately closed up about .5 percent. That’s a better outcome than its last hardware event in September, which despite the highly anticipated announcements of the iPhone XS and Apple Watch Series 4, forced the company’s stock down about 1.2 percent on the news.

Apple’s stock performance year to date

Year to date, Apple’s stock has risen more than 30 percent from a February low of $155 per share to an October high of $229.

If it fails to meet analyst expectations on Thursday, it’s bad news for the stock market: “Apple is the last domino standing,” Market Watch wrote earlier today. “Its FAANG brethren have all crashed, even the mighty Amazon, which has slumped about 25% from all-time highs.”

If you missed today’s event, we live-blogged the whole thing here and detailed all the new hardware here.

Apple Fall Event 2018

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Apple and Android are destroying the Swiss Watch industry

Posted by | Apple, apple inc, apple store, Apple Watch, business, canalys, computing, Gadgets, smartwatches, Steve Jobs, TC, technology, watches, wearable devices | No Comments

 In Q4 2017 – essentially during the last holiday season – market research firm Canalys found that more people bought Apple watches than Swiss watches. Two million more, to be exact. Brian Heater has more data but this news is quite problematic for the folks eating Coquilles St-Jacques on the slopes of the Jura mountains. The numbers are estimates based on market data but they… Read More

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Microsoft confirms plans for a new flagship store in Regent Street opposite Apple

Posted by | apple store, eCommerce, Europe, Gadgets, Microsoft, microsoft store, physical commerce, retail, stores, TC, TCUK | No Comments

 Shopping may be turning into an increasingly virtual experience, with people buying goods online and through apps, but there is no denying the power of a physical in-store experience — a lesson Microsoft is taking to heart. Today the company announced it will be opening a new flagship store in London — just a stone’s throw from the Apple flagship store. Read More

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BlackPods brings your AirPods to the dark side

Posted by | AirPods, Apple, apple inc, apple store, computing, EarPod, Gadgets, iOS, iPhone 4, iphone accessories, matte, nick, TC, technology | No Comments

 This is the story of a guy who found a niche and stuck with it. The guy is a programmer named Nick who was worried about Apple’s wireless AirPods. He thought they looked stupid. “I didn’t have particularly high hopes when Apple first announced AirPods. I figured they would sound like their wired EarPods, which are fine but not particularly impressive. I was blown away when… Read More

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Apple is opening new stores in Downtown Miami, Cologne and Nanjing

Posted by | Apple, apple store, cologne, Gadgets, miami, Nanjing, TC | No Comments

 While Apple’s retail team is currently remodeling all its stores, the company is also opening brand new stores around the world. Apple is opening a flagship store in Downtown Miami, a new store in a historic building in Cologne and a third store in Nanjing. Last weekend, Apple reopened the 35th remodeled store across 18 states. “Almost 50 percent of the stores in the U.S. were… Read More

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